SMS Consent
By providing a telephone number and submitting this form you are consenting to be contacted by SMS text message. Message & data rates may apply. You can reply STOP to opt-out of further messaging.
Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your information.
Effective Date: March 28, 2026
CT Tech Express LLC (“we,” “us,” or “our”), operated by Matt Malecot, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with us through our website, contact forms, SMS/MMS messages, or other business communications.
1. Information We Collect
When you interact with us (for example, by filling out a contact form, requesting a quote, scheduling a service, or communicating with us via phone, email, or SMS), we may collect:
- ✓ Your name
- ✓ Your email address
- ✓ Your mailing or service address
- ✓ Your mobile or home phone number
- ✓ The content of messages you send to or receive from us (including SMS, email, and contact form submissions)
- ✓ Any additional details you voluntarily share related to your service request
We do not collect sensitive personal information unless you choose to share it with us directly.
2. How We Use Your Information
We use the information we collect for the following purposes:
- ✓ Responding to your inquiries, messages, and service requests
- ✓ Scheduling and coordinating service appointments
- ✓ Providing customer support and follow-up communication
- ✓ Sending occasional marketing communications about our services, promotions, or updates from CT Tech Express LLC
- ✓ Improving our services and customer experience
We may use your contact information for our own marketing purposes to inform you about services, special offers, or updates from CT Tech Express LLC. You may opt out of marketing communications at any time (see Section 5 below).
3. How We Share Your Information
We will never sell, rent, or share your personal information with third parties for their marketing or promotional purposes. Your information is used solely by CT Tech Express LLC for the purposes described in this policy. We may disclose your information only in the following limited circumstances:
- ✓ As required by law or legal process
- ✓ With service providers (such as Zoom) who assist in delivering our services and are bound by confidentiality obligations
No personal information — including names, email addresses, phone numbers, or physical addresses — will be shared with or sold to third parties or affiliates for marketing or promotional purposes. All SMS opt-in data and consent information is strictly confidential and will not be shared with any third parties.
4. Data Security
We take reasonable measures to protect your information. However, no method of transmission over mobile networks or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Your Choices and Opt-Out
You can stop receiving SMS messages from us at any time by replying STOP to any text we send. Once you opt out, we will not send you further SMS messages (except for a one-time confirmation if required by the service).
To opt out of marketing emails, you can reply to any marketing email with “unsubscribe” or contact us directly.
You may also contact us at any time to request that we delete your personal information (name, email, phone number, address) from our records.
6. Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top will be revised accordingly. Continued communication with us after changes constitutes acceptance of the updated policy.
7. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please reply to one of our text messages or contact Matt Malecot at matt@cttechexpress.com
CT Tech Express LLC — Middletown CT. All Rights Reserved.