Managed IT in New Haven, Connecticut
New Haven Managed IT & IT Support
Managed IT and IT support for New Haven small businesses: restaurants, medical and dental practices, labs and startups, architects, nonprofits and trades. Owner-operated from Middletown, no monthly retainer, priced per machine per month.
How it works in New Haven
Remote first
Most problems are fixed over a secure remote session within minutes of your call, without waiting for a visit.
On-site when it matters
About half an hour from Middletown down Route 9 and I-91. We are in the city often enough that an on-site visit is not a special trip, and remote support covers most calls within minutes.
A report you can read
A monthly IT health report in plain English: every machine, its protection, patches and backups, and what we did. See a sample.
IT support for small businesses in New Haven
New Haven is about half an hour down Route 9 and I-91 from Middletown, and we are in the city often enough that an on-site visit is not a special trip. Downtown, Wooster Square, East Rock, Westville, Long Wharf and the Science Park and Yale-adjacent offices are all regular territory, and most software and email problems are handled remotely, usually within minutes.
New Haven's small businesses are more varied than most Connecticut cities: restaurants and food businesses with point-of-sale systems, medical and dental practices, small labs and startups spun out of the university, architecture and design firms, nonprofits and property managers. Many have a few Macs mixed in with Windows PCs and an office manager doing IT on the side.
What they need is the same: every computer monitored and protected, backups that are checked rather than assumed, Microsoft 365 or Google Workspace locked down, and someone to call who already knows the setup. We provide that per machine per month, with a monthly IT health report in plain English, and no retainer when things are quiet.
What managed IT includes
The same setup on every machine, whether you have three computers or thirty. Full details on the managed IT page.
Monitoring and patching
Every workstation and server watched around the clock. Windows and application updates applied on a schedule, with failed patches and failing drives flagged before they become an outage.
Endpoint protection and EDR
Enterprise-grade antivirus with Endpoint Detection and Response and ransomware rollback on every machine, managed by us rather than left to each user.
Verified backups
Encrypted off-site backup of servers and workstations, checked daily. A backup that silently stopped is the most common thing we find at a new client.
Microsoft 365 and email security
MFA, mailbox rules audited, phishing filtering, shared mailboxes and licenses sorted out. Google Workspace handled the same way.
Network, Wi-Fi and firewall
Routers, switches, firewalls, VPN and access points configured and managed, including the back-of-building coverage most offices are missing.
Help desk, remote and on-site
Most problems fixed remotely within minutes. On-site visits when hands are needed, billed as used, by the same technician every time.
Need a website too?
A restaurant, practice or studio in New Haven needs a site that loads fast on a phone and shows hours, menu or services and a way to book. We build that for $500 and host and maintain it for $35 a month.
Hosted on a VPS in a secure, reliable data center with nightly backups and regular security scanning. Updates, fixes and small changes are included, so the site stays current instead of slowly going stale.
How pricing works
- No monthly retainer. There is no flat fee just to have us as your IT company.
- Per machine per month for monitoring, endpoint protection and backup on each computer and server.
- Help desk and on-site time billed as used. Quiet months cost less.
- Month to month. No long-term commitment.
- Free IT health assessment first, with a written summary whether or not you hire us. Why we work this way.
Who does the work
- Matt Malecot, the owner, with over 30 years in IT. One technician who knows your office, not a ticket queue.
- 5.0 on Google with 200+ reviews. Read them on Google.
- NIST 800-171 and CMMC readiness for defense subcontractors. Compliance readiness.
- Licensed and insured, CT HIC.0707162.
Also serving businesses near New Haven
Based in Middletown, with on-site visits across the Hartford, New Haven and Middlesex County area.
Home computer instead? See New Haven computer repair.
Get a free IT health assessment for your New Haven business
Call or text Matt at (860) 398-9221, or email [email protected]. Tell us how many computers you have and what is bothering you, and you get a written summary of where things stand, whether or not you hire us.
Call or text. Rush service available.