Virus Removal & Hacker Cleanout in Connecticut
Hacked? Infected?
We clean it out for good.
A 5-stage virus and hacker cleanout for $150 flat. Linux and Windows scans, the latest AI-powered tools, and a manual hunt for the footholds hackers leave behind. Then, if you want it, enterprise-grade protection watched by a real technician for $12.50 a month.
Signs you have been hacked or infected
- Pop-ups or a full-screen warning telling you to call a number
- You let a "Microsoft" or "Amazon" caller connect to your screen
- Browser home page or search engine changed on its own
- Friends getting emails or messages you never sent
- Passwords that stopped working, or login alerts from odd places
- Files renamed with a strange extension, or a ransom note on the desktop
- Fan running hard and the machine crawling when nothing is open
- Antivirus turned off or a program you do not recognize refuses to uninstall
One of these is enough to call. Two or more, turn the computer off and call from your phone.
Trusted by Liberty Bank
They send us many of their compromised customers.
Owner does the work
Matt reviews every machine with you before and after.
Business-grade tools
The same scanners and EDR we run for our managed IT clients.
If it is happening right now, do these four things
- 1
Disconnect it. Unplug the network cable or turn off Wi-Fi. That cuts the attacker's connection and stops anything from spreading.
- 2
Do not pay, do not call the number on the screen. Ransom notes and "call Microsoft" pop-ups are the scam. Nothing on that screen is from a real company.
- 3
Use a different device for anything important. If you logged into a bank or email while it was infected, change that password from your phone, not the computer.
- 4
Leave it off and call us. Do not keep scanning and clicking. Every reboot gives persistent malware another chance to dig in.
The $150 Cleanout
Our 5-Stage Virus & Hacker Cleanout
A store scan runs one program and calls it done. We scan from outside Windows, scan again inside it with several AI-powered engines, then go through the machine by hand. That is how you make sure nothing is left behind.
Offline Linux Scan
We boot your computer from our own Linux toolkit, so Windows is not running at all. Rootkits and boot-level malware that hide from normal scanners have nowhere to hide when the scan runs from outside the operating system.
Windows Deep Scan, Multiple AI Engines
Back inside Windows, we run several AI-powered and behavior-based scanners from different vendors. No single engine catches everything, so we never rely on just one. Browser data, hidden folders, and the registry all get covered.
Manual Hacker Hunt
This is the step boxed antivirus skips. We go through startup entries, scheduled tasks, services, browser extensions, remote-access tools, hidden user accounts, DNS and proxy settings, and installed certificates by hand, looking for the footholds attackers leave behind so they can get back in.
Lock Them Out
Passwords changed from a clean device, saved browser passwords cleared, email forwarding rules and recovery options checked, every session signed out, two-factor turned on where it matters, and your router checked for tampered DNS.
Verify, Patch & Tune
Windows and application updates applied, junk and leftover software removed, a second-opinion scan to confirm the machine is clean, and a plain-English walkthrough of what we found and how it got in.
What it removes
Viruses, trojans, spyware, adware, browser hijackers, scareware pop-ups, crypto miners, keyloggers, remote-access tools, rogue extensions, and ransomware leftovers.
How long it takes
Usually a day or two. The scans are slow on purpose. Rush service is available when you need the machine back fast.
What you get back
A clean, patched, faster computer with your files and programs intact, plus a clear explanation of what we found and how it got in.
Simple Pricing
Clean it out. Then keep it that way.
Two pieces. Take the first on its own, or add the second and stop worrying about it.
One-time
5-Stage Virus & Hacker Cleanout
Free diagnosis first. Parts or a full reinstall, if ever needed, are quoted before we touch anything.
- Offline Linux scan (rootkits cannot hide)
- Multi-engine, AI-powered Windows deep scan
- Manual hunt for hacker footholds and remote-access tools
- Passwords, email rules, sessions, and router locked down
- Updates, junk removal, second-opinion scan, tune-up
- Plain-English walkthrough of what we found
Ongoing protection
Home Protection Plan
Bitdefender GravityZone with EDR + Syncro RMM monitoring
Regular $25/month. Half price when you set up autopay.
- Bitdefender GravityZone with EDR, the same protection our business clients run
- Syncro RMM monitoring, 24/7, with alerts sent to us, not just to you
- Windows and common application patching handled for you
- Hard drive and hardware health warnings before a failure, not after
- Ransomware Mitigation: if ransomware starts encrypting, Bitdefender blocks it and restores the files it touched (not a substitute for backups)
- No pop-up upsells, no surprise renewal price jump
Think of it as having someone on staff whose only job is making sure your computer stays healthy, patched, and virus-free. Until now this level of protection was sold to companies with IT departments. We are making it available to homes.
Get ProtectedWhy not just buy Norton or McAfee?
Store-bought antivirus vs. a protection plan with a technician behind it
Norton and McAfee will catch known viruses. What they will not do is notice that a scammer talked you into installing remote-access software, that your email now forwards to a stranger, or that Windows has not installed an update in eight months. Nobody is watching. With our plan, we are.
| Norton, McAfee & similar | CT Tech Express Protection Plan | |
|---|---|---|
| Detection engine | Consumer signature scanning with some behavior detection | Bitdefender enterprise engine with machine learning and EDR |
| Who is watching it | You, if you happen to see the pop-up | CT Tech Express. Alerts come to us around the clock |
| When something gets through | You find out after the damage is done | EDR records the whole attack chain so we can trace it and clean it properly |
| Windows & app updates | Not included | Patched for you on a schedule |
| Failing hard drive warning | Not included | Included. We call you before you lose data |
| Upsells & nag screens | Constant. VPN, identity, "renew now" | None. It runs quietly in the background |
| Price after year one | Intro price, then a renewal jump | $12.50 per month with autopay, flat |
| Independent lab results | Mixed, varies by year | Bitdefender is consistently among the top scorers at AV-Test and AV-Comparatives |
Monitored, not just installed
Syncro RMM reports disk health, missed patches, blocked threats, and odd behavior back to us. You do not have to notice anything.
EDR, explained
Antivirus checks files against a bad list. EDR watches behavior and records the chain of events, so an attack can be stopped mid-step and traced back to how it started.
Patching is half the battle
Most break-ins use holes that were already fixed in an update nobody installed. The plan installs them for you.
Curious how the big names actually stack up? Read our honest antivirus comparison.
FAQ
Virus removal and hacked computer questions
Tell us what is happening. We will call you back.
Fill this in from your phone or another device if you can. If the computer is acting up right now, a call is faster.
Based in Middletown, CT. Serving Middlesex, Hartford, and New Haven counties on-site. Remote cleanouts anywhere in Connecticut.