Managed IT in Hartford, Connecticut
Hartford Managed IT & IT Support
Managed IT and on-call support for Hartford small businesses: law offices, nonprofits, medical and dental practices, contractors and shops, from a Middletown technician who is in the city regularly. No monthly retainer, priced per machine per month.
How it works in Hartford
Remote first
Most problems are fixed over a secure remote session within minutes of your call, without waiting for a visit.
On-site when it matters
About twenty-five minutes from our Middletown office up Route 9 and I-91. Most problems are handled remotely within minutes; on-site visits are scheduled around your day.
A report you can read
A monthly IT health report in plain English: every machine, its protection, patches and backups, and what we did. See a sample.
IT support for small businesses in Hartford
Hartford is a short run up Route 9 and I-91 from our Middletown office, so on-site visits downtown, in the West End, Parkville, the South End or along Franklin Avenue are routine, and most day-to-day problems are handled remotely within minutes anyway. You get one technician who knows your office, not a rotating help desk.
The small businesses we see in Hartford are heavy on paperwork and confidentiality: law firms and paralegal offices near the courthouses, accounting and insurance agencies, medical and dental practices, nonprofits, and property managers. The common thread is email, shared files and a few workstations that cannot be down, plus a cyber insurance application that asks harder questions every year.
A typical Hartford setup is a Microsoft 365 tenant with the security defaults never turned on, a backup nobody has test-restored, and an old office PC still running the one program everyone depends on. We fix those in order: MFA and mailbox rules first, verified backups second, then a plan for the hardware that is overdue.
What managed IT includes
The same setup on every machine, whether you have three computers or thirty. Full details on the managed IT page.
Monitoring and patching
Every workstation and server watched around the clock. Windows and application updates applied on a schedule, with failed patches and failing drives flagged before they become an outage.
Endpoint protection and EDR
Enterprise-grade antivirus with Endpoint Detection and Response and ransomware rollback on every machine, managed by us rather than left to each user.
Verified backups
Encrypted off-site backup of servers and workstations, checked daily. A backup that silently stopped is the most common thing we find at a new client.
Microsoft 365 and email security
MFA, mailbox rules audited, phishing filtering, shared mailboxes and licenses sorted out. Google Workspace handled the same way.
Network, Wi-Fi and firewall
Routers, switches, firewalls, VPN and access points configured and managed, including the back-of-building coverage most offices are missing.
Help desk, remote and on-site
Most problems fixed remotely within minutes. On-site visits when hands are needed, billed as used, by the same technician every time.
Need a website too?
Hartford has plenty of agencies, but a small law office, practice or contractor does not need an agency budget. We build a modern, mobile-friendly website for $500 and host and maintain it for $35 a month, handled by the same person who runs your IT.
Hosted on a VPS in a secure, reliable data center with nightly backups and regular security scanning. Updates, fixes and small changes are included, so the site stays current instead of slowly going stale.
How pricing works
- No monthly retainer. There is no flat fee just to have us as your IT company.
- Per machine per month for monitoring, endpoint protection and backup on each computer and server.
- Help desk and on-site time billed as used. Quiet months cost less.
- Month to month. No long-term commitment.
- Free IT health assessment first, with a written summary whether or not you hire us. Why we work this way.
Who does the work
- Matt Malecot, the owner, with over 30 years in IT. One technician who knows your office, not a ticket queue.
- 5.0 on Google with 200+ reviews. Read them on Google.
- NIST 800-171 and CMMC readiness for defense subcontractors. Compliance readiness.
- Licensed and insured, CT HIC.0707162.
Also serving businesses near Hartford
Based in Middletown, with on-site visits across the Hartford, New Haven and Middlesex County area.
Home computer instead? See Hartford computer repair.
Get a free IT health assessment for your Hartford business
Call or text Matt at (860) 398-9221, or email [email protected]. Tell us how many computers you have and what is bothering you, and you get a written summary of where things stand, whether or not you hire us.
Call or text. Rush service available.