Managed IT in Manchester, Connecticut
Manchester Managed IT & IT Support
Managed IT and IT support for Manchester small businesses: downtown Main Street offices and shops, the Buckland Hills and Tolland Turnpike area, medical and dental practices, and the manufacturers and contractors that serve the aerospace supply chain east of the river. Owner-operated from Middletown, no monthly retainer, priced per machine per month.
How it works in Manchester
Remote first
Most problems are fixed over a secure remote session within minutes of your call, without waiting for a visit.
On-site when it matters
About half an hour from Middletown by Route 2 and I-384. We pair Manchester visits with Glastonbury and Hartford stops, and fix most problems remotely first.
A report you can read
A monthly IT health report in plain English: every machine, its protection, patches and backups, and what we did. See a sample.
IT support for small businesses in Manchester
Manchester is about half an hour from our Middletown office by Route 2 and I-384, and we pair it with Glastonbury and Hartford visits. Downtown Main Street, the Broad Street and Center Street area, the Buckland Hills and Tolland Turnpike commercial corridor, and the industrial parks off Route 83 and Progress Drive cover most of the businesses we hear from.
East of the river, a lot of small businesses are tied to manufacturing and the aerospace supply chain, which brings NIST 800-171 and CMMC readiness into the picture for some of them. The rest is the usual Connecticut mix: medical and dental practices, accountants and attorneys on Main Street, retail and restaurants, and contractors with field crews.
We keep every machine monitored, patched and protected, verify backups daily, secure Microsoft 365, and handle the network and Wi-Fi. For the shops that need compliance readiness, we do the gap assessment, SPRS scoring, policies and evidence at small-shop rates. Everything is reported monthly in plain English and billed per machine per month plus time used.
What managed IT includes
The same setup on every machine, whether you have three computers or thirty. Full details on the managed IT page.
Monitoring and patching
Every workstation and server watched around the clock. Windows and application updates applied on a schedule, with failed patches and failing drives flagged before they become an outage.
Endpoint protection and EDR
Enterprise-grade antivirus with Endpoint Detection and Response and ransomware rollback on every machine, managed by us rather than left to each user.
Verified backups
Encrypted off-site backup of servers and workstations, checked daily. A backup that silently stopped is the most common thing we find at a new client.
Microsoft 365 and email security
MFA, mailbox rules audited, phishing filtering, shared mailboxes and licenses sorted out. Google Workspace handled the same way.
Network, Wi-Fi and firewall
Routers, switches, firewalls, VPN and access points configured and managed, including the back-of-building coverage most offices are missing.
Help desk, remote and on-site
Most problems fixed remotely within minutes. On-site visits when hands are needed, billed as used, by the same technician every time.
Need a website too?
A Manchester shop, practice or contractor needs a website that works on a phone and makes it easy to call or request a quote. $500 to build, $35 a month to host and maintain, and it stays updated as your IT provider.
Hosted on a VPS in a secure, reliable data center with nightly backups and regular security scanning. Updates, fixes and small changes are included, so the site stays current instead of slowly going stale.
How pricing works
- No monthly retainer. There is no flat fee just to have us as your IT company.
- Per machine per month for monitoring, endpoint protection and backup on each computer and server.
- Help desk and on-site time billed as used. Quiet months cost less.
- Month to month. No long-term commitment.
- Free IT health assessment first, with a written summary whether or not you hire us. Why we work this way.
Who does the work
- Matt Malecot, the owner, with over 30 years in IT. One technician who knows your office, not a ticket queue.
- 5.0 on Google with 200+ reviews. Read them on Google.
- NIST 800-171 and CMMC readiness for defense subcontractors. Compliance readiness.
- Licensed and insured, CT HIC.0707162.
Also serving businesses near Manchester
Based in Middletown, with on-site visits across the Hartford, New Haven and Middlesex County area.
Get a free IT health assessment for your Manchester business
Call or text Matt at (860) 398-9221, or email [email protected]. Tell us how many computers you have and what is bothering you, and you get a written summary of where things stand, whether or not you hire us.
Call or text. Rush service available.