Managed IT in Middletown, Connecticut
Middletown Managed IT & IT Support
We are based on Talcott Ridge Drive, so Middletown businesses get the shortest drive we have. Managed IT for offices on Main Street, in the Route 9 and Newfield Street industrial areas, and around Middlesex Health and Wesleyan. No monthly retainer, priced per machine per month.
How it works in Middletown
Remote first
Most problems are fixed over a secure remote session within minutes of your call, without waiting for a visit.
On-site when it matters
Our office is in Middletown, so on-site visits anywhere in the city are a few minutes away and easy to fit in the day you call.
A report you can read
A monthly IT health report in plain English: every machine, its protection, patches and backups, and what we did. See a sample.
Your managed IT company in Middletown
CT Tech Express is a Middletown business, and most of our managed IT clients are within a short drive of the office. Main Street shops and restaurants, professional offices along Washington Street and Saybrook Road, the machine shops and distributors off Route 9 and Newfield Street, and the practices near Middlesex Health all get on-site help without a travel fee or a long wait.
Middletown's small businesses lean practical: manufacturers and contractors with a few office PCs and a shop computer, medical and dental practices, insurance and accounting offices, and a growing number of defense subcontractors who now have NIST 800-171 and CMMC readiness on their to-do list. We handle all of those, including the compliance readiness work that bigger MSPs charge a fortune for.
Being local also means we see your office. We notice the switch under the desk with the blinking light, the backup drive that has been unplugged for a month, and the printer everyone has given up on. Those things get fixed on a regular visit, and they show up in your monthly IT health report so you know what was done.
What managed IT includes
The same setup on every machine, whether you have three computers or thirty. Full details on the managed IT page.
Monitoring and patching
Every workstation and server watched around the clock. Windows and application updates applied on a schedule, with failed patches and failing drives flagged before they become an outage.
Endpoint protection and EDR
Enterprise-grade antivirus with Endpoint Detection and Response and ransomware rollback on every machine, managed by us rather than left to each user.
Verified backups
Encrypted off-site backup of servers and workstations, checked daily. A backup that silently stopped is the most common thing we find at a new client.
Microsoft 365 and email security
MFA, mailbox rules audited, phishing filtering, shared mailboxes and licenses sorted out. Google Workspace handled the same way.
Network, Wi-Fi and firewall
Routers, switches, firewalls, VPN and access points configured and managed, including the back-of-building coverage most offices are missing.
Help desk, remote and on-site
Most problems fixed remotely within minutes. On-site visits when hands are needed, billed as used, by the same technician every time.
Need a website too?
Many Middletown businesses are still running on a site built years ago, or on a Facebook page. We build a proper mobile-friendly website for $500, host and maintain it for $35 a month, and keep it current as your IT provider.
Hosted on a VPS in a secure, reliable data center with nightly backups and regular security scanning. Updates, fixes and small changes are included, so the site stays current instead of slowly going stale.
How pricing works
- No monthly retainer. There is no flat fee just to have us as your IT company.
- Per machine per month for monitoring, endpoint protection and backup on each computer and server.
- Help desk and on-site time billed as used. Quiet months cost less.
- Month to month. No long-term commitment.
- Free IT health assessment first, with a written summary whether or not you hire us. Why we work this way.
Who does the work
- Matt Malecot, the owner, with over 30 years in IT. One technician who knows your office, not a ticket queue.
- 5.0 on Google with 200+ reviews. Read them on Google.
- NIST 800-171 and CMMC readiness for defense subcontractors. Compliance readiness.
- Licensed and insured, CT HIC.0707162.
Also serving businesses near Middletown
Based in Middletown, with on-site visits across the Hartford, New Haven and Middlesex County area.
Home computer instead? See Middletown computer repair.
Get a free IT health assessment for your Middletown business
Call or text Matt at (860) 398-9221, or email [email protected]. Tell us how many computers you have and what is bothering you, and you get a written summary of where things stand, whether or not you hire us.
Call or text. Rush service available.