Terms of Service

1. Text Message Program

CT Tech Express sends text messages for two reasons. When you call a business line that we answer for, including our own, our phone assistant tells you a confirmation text will follow, and we send one message to the number you called from confirming your message was received. We also send call summaries and caller replies to business owners and staff who enrolled during service setup. We don't send marketing texts under this program.

• ✓ Message frequency varies. Most callers receive one text per call.
• ✓ Message and data rates may apply.
• ✓ Reply STOP at any time to stop receiving texts. You'll get one confirmation and nothing further.
• ✓ Reply HELP for help, or call or text us at (860) 398-9221.
• ✓ Carriers are not liable for delayed or undelivered messages.

2. How You Opt In

Callers opt in by calling a line we answer and speaking with the assistant, who says a confirmation text will follow. Business owners and staff opt in by providing a mobile number in their service agreement or in the client portal. Your consent to receive texts is not a condition of buying anything from us.

3. Your Information

We don't share your mobile number or opt-in information with third parties or affiliates for their marketing. How we handle your information is covered in our Privacy Policy.

4. Services

We quote work in writing before it starts and we don't begin without your approval. Diagnosis on computers is free. Most repairs carry a one-year warranty on our labor and the parts we supply. Managed services and the phone answering service bill monthly, month to month, and can be cancelled with notice before the next billing date after the first thirty days. We're licensed and insured in Connecticut, HIC.0707162.

5. Phone Answering Service

Our answering service uses an automated assistant to answer calls, take messages, and in some cases transfer calls. Calls are recorded, and callers are told so at the start of each call. The business that uses the service is responsible for the accuracy of the information it gives the assistant about its own hours, services, and prices. The assistant takes messages and relays them. It doesn't make promises on the business's behalf about price or scheduling.

6. Changes

We may update these terms. The effective date above tells you when they last changed. Continued use of our services or texts after a change means you accept the new terms.

7. Contact Us

Questions about these terms or our text messages: contact Matt Malecot at [email protected] or (860) 398-9221.